Your satisfaction is guaranteed for all of our products. You may return any item for a full refund within 60 days without cause. The materials must be in like-new condition, suitable for resale without reconditioning. You are responsible only for the original shipping/handling charges and for return shipment.

RETURN PROCEDURES

  1. Call MBA Research at 800-448-0398 ext. 0 for a return authorization code.
  2. Carefully pack the materials in an appropriate shipping container. CAUTION: LAPs and books shipped in regular envelopes are often received damaged and therefore cannot be credited.
  3. Enclose a copy of your original sales order or packing slip and write the return authorization code on it. If neither document is available write your complete name, address, phone number, with the items, and return authorization number on a separate piece of paper.
  4. Write the return authorization code on the outside of the package.
  5. Ship the materials using a traceable service such as UPS, FedEx, certified USPS, or equivalent. You may wish to insure the shipment. Do not ship without return authorization number.
  6. After the 60 day limit, we do not guarantee a full credit. Contact our Customer Service Department at 800-448-0398 ext. 0 for assistance.

CREDIT OR EXCHANGE
Upon receipt of your returned material(s), MBA Research will evaluate the condition of the returned items and adjust your balance due or issue a credit memo if the invoice has been paid. Credit memos may be used for future purchases or for a cash refund. All refunds must be made directly to the original purchaser.

DAMAGED MATERIALS
Damaged materials are the responsibility of the shipping company. Their policies require that you report the damage and make the claim directly with their customer service operation at your location. Please note: MBA Research is not permitted to make a claim on your behalf.

RETURNS AFTER 60 DAYS

Returns will be accepted as outlined below only if the product in question is included in our active inventory plan for the next 6 months. After the 60 day limit, we do not guarantee a full credit. To return items after 60 days, please call or fax your request. We will promptly advise you of the amount of available credit for the product you wish to return. If your order was placed within the previous 24 months, requests will be honored within the following guidelines:

Credit memos only will be issued as follows for a percentage of the original price:

<6 months 6-12 13-24
Books 95% 90% 80%
LAP Modules 95% 90% 85%
DVD 95% 90% 75%


RETURNS AFTER 12 MONTHS
In addition to the above charges and adjustments, there is an additional "audit adjustment" fee of $5 per item. This fee is assessed to cover the costs associated with inventory adjustments, charge-backs, and related accounting activities that accompany a delayed return.

RETURNS AFTER 24 MONTHS
We are not able to honor requests for returns if the original purchase was made more than 24 months prior to the request.